Refund policy

REFUND POLICY

If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

Our store does not accept Returns or Exchanges. Once an item has been received, it cannot be returned. We can only offer replacements at no additional cost if it falls under the following criteria:

• Items are faulty, damaged, broken, or soiled upon arrival.
• Parcels that are lost in transit.

Note:

SeganiHome will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

If you have other concerns, please contact our Customer Service via email at [support@seganihome.com]

RETURN TO SENDER PACKAGES

SeganiHome will not be held liable for packages that are returned to sender. Customers are advised to carefully enter the correct address; otherwise, the package may not be delivered.

Once the item is received at the warehouse, we can repack, relabel, and reship it. However, doing so requires an additional cost. Processing and shipping costs are usually about half of the order total, so please be careful with the information you provide.

If you believe you entered an incorrect address, please contact us immediately so the mistake can be corrected.

Cancellation Policy

Can I cancel my order?

Yes. Cancellations must be requested within 24 hours of placing the order. Send us an email within 24 hours and let us know the reason for your cancellation request.

We do not accept cancellation requests outside the 24-hour window and/or due to standard shipping times. Please note that shipping times are displayed in each product description, and all customers should review them before placing an order.

All refunds will be processed within 24–48 hours before the funds are reflected in the customer’s bank account.

Please do not send your purchase back to the manufacturer. Send us an email explaining your concern and attach a picture of the item(s), including the original packaging, within 48 hours of receiving your order to qualify for a replacement or refund.

Note:

Our team will inspect and verify the submitted photos before issuing a replacement. SeganiHome reserves the right to refuse any replacement or refund request that does not meet the criteria above.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at [support@seganihome.com]

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or returned.